International Shipping

We ship world-wide. A single didgeridoo to most countries will cost about USD $55.00 (ie: most of Europe, Asia, Canada and most parts of Central and South America.)
All items will be safely wrapped and packaged and ready for shipment within 48 hours for delivery with either DHL, Fedex Express, TNT, or UPS. Delivery time will be approximately 3-5 days.
DHL or Fedex Express cannot be delivered to international Post Office Boxes. Delivery must be to a residential or business address as a signature is required for proof of delivery.
Once your order is shipped, we will notify you via an email with a tracking number and delivery details.

Insurance

All items will be fully insured against loss or damage. Please notify us immediately if the item does not arrive in the specified time period or arrives in a damaged state.
Please keep all damaged boxes, packaging and items as the freight company may wish to inspect them and return the items to us. It’s very helpful if you can photograph the damage. Once the damage has been confirmed we will offer you a refund, repair or exchange.

What if I am not home when goods are delivered?

As all our instruments are sent as registered and insured we require a signature upon delivery. Our freight suppliers typically deliver during business hours so if you are not expecting to be home during these hours an alternative delivery method would be to provide your work address as the delivery address.

Import Taxes and Customs

Customs and import laws vary from country to country. Our didgeridoos are original handcrafted pieces and they usually do not attract import or custom charges. However, this depends entirely on each individual country’s regulations and how they classify and categorize goods. Ultimately, it remains the responsibility of the customer to cover any payment of any customs duties, charges or taxes.

What is your return policy?

We have a 30 day money back guarantee. If you are not completely satisfied, please return the instrument and we will refund the cost or work with you to find a suitable replacement. We do request that you cover the cost of returning the goods to us and send them back in the same original condition they were sent to you.

Domestic Shipping and Handling

Domestic shipping will be via UPS and is free for the Continental United States. We would love to keep these rates down, but the average size and heft of a real didge presents some shipping challenges. UPS 2 and 3 Day Express shipping options are available if you need something in a hurry (UPS does not count the day of pickup). Please call or email if you need something other than UPS Ground.

If you are located in Williamsburg VA area and reside in the following zip codes, we can deliver for a flat rate of $20.00: 23188; 23185; 23662; 23603; 23604; 23608; 23602; 23601; 23607 (Williamsburg; Newport News; Poquoson)

Virginia State Sales Tax

As we are located in the good state of Virginia. The general sales tax rate for Virginia is 5.3 percent (4.3 percent state tax and 1 percent local tax plus a 0.7 percent state tax imposed by Williamsburg.) Consequently, total state sales tax for VA is: 6.0 per cent.